FAQ
Orders & Production
When will my order be processed?
Orders are typically processed within 1–7 business days. In many cases, processing may be faster depending on product availability and production workload.
Are your products made after purchase?
Yes. Many of our physical products are individually produced after an order is placed to ensure a more personalized and efficient production process.
Can I cancel my order?
No. All orders are final once placed.
Because orders enter production quickly after checkout, SparkCode does not accept cancellations under any circumstances.
Please review your order carefully before completing your purchase.
Can I change my shipping address after ordering?
No. Customers are responsible for entering the correct shipping address at checkout.
Orders placed with incorrect or incomplete addresses are not eligible for refunds or free replacements.
Shipping
How long does shipping take?
Estimated delivery times:
- United States: 7–15 business days
- International orders: 15–30 business days
Please note that delivery times are estimates and may vary depending on:
- destination country,
- customs processing,
- carrier delays,
- seasonal demand,
- or operational circumstances beyond our control.
Do you ship worldwide?
Some products are available worldwide, while others may only ship to selected countries depending on availability and logistics restrictions.
Shipping availability is shown at checkout.
Will I receive tracking information?
Yes. Tracking is provided for all physical orders.
Tracking details will be sent by email once your order ships.
Why is my tracking not updating?
Tracking updates may take some time to appear after shipment confirmation.
International carriers and customs processing may also cause temporary delays in tracking visibility.
Do customers pay customs or import taxes?
Yes. International customers are responsible for any customs duties, import fees, VAT, or taxes imposed by their country.
Refunds & Replacements
Do you accept returns?
No. SparkCode does not accept physical returns unless specifically instructed by our support team.
What if my order arrives damaged, defective, or incorrect?
If your order:
- arrives damaged,
- contains a manufacturing defect,
- has a printing issue,
- or you received the wrong item,
you may be eligible for:
- a replacement,
- or a full refund,
depending on the situation and customer preference.
All cases are reviewed individually.
Customers must provide:
- photos of the item,
- packaging photos if applicable,
- and any additional evidence requested by support.
How long do I have to report a problem?
Claims must be submitted within 7 days of delivery.
Claims submitted after this period may not qualify for review.
What if my package says “delivered” but I didn’t receive it?
Please contact support as soon as possible.
Cases are reviewed individually and may require additional verification or supporting evidence before a resolution can be determined.
What if I ordered the wrong size?
Customers are responsible for reviewing size charts and product dimensions before purchasing.
Orders placed in the wrong size are not eligible for:
- refunds,
- replacements,
- exchanges,
- or store credit.
What happens if I entered the wrong address?
Orders with incorrect addresses are generally not eligible for refunds or free replacements.
In some situations, SparkCode may review the case individually and determine whether an alternative resolution is possible at our discretion.
What happens if I refuse or abandon a package?
Refused, abandoned, or unclaimed packages are not eligible for refunds or free reshipment.
Digital Products
Are digital products refundable?
No.
All digital product sales are final.
Due to the nature of digital goods, SparkCode does not offer refunds, exchanges, or cancellations for digital downloads under any circumstances.
Can I share or resell digital products?
No.
All digital products are licensed for personal use only.
Customers may not:
- redistribute,
- resell,
- share,
- sublicense,
- upload,
- or commercially exploit
any SparkCode digital product without written permission.
Unauthorized distribution or piracy may result in revoked access or account restrictions.
How are digital products delivered?
Digital products are delivered electronically after purchase.
Delivery instructions and download access will be provided after checkout.
Account & Security
Can SparkCode cancel suspicious orders?
Yes.
SparkCode reserves the right to:
- cancel suspicious transactions,
- refuse high-risk orders,
- deny fraudulent claims,
- and restrict access to the Services when abuse, fraud, or policy violations are suspected.
Why was my order or account flagged?
Orders may be reviewed for security reasons including:
- unusual purchasing behavior,
- payment verification issues,
- suspicious activity,
- chargeback history,
- or abuse of store policies.
Support
How can I contact support?
You can contact us through our Contact Page or by email at:
How long does support take to respond?
Our support team typically responds within 24–72 business hours.
Response times may be longer during holidays, launches, or high-volume periods.
Where can I find your store policies?
You can review our:
- Shipping Policy
- Retuns & Refund Policy
- Privacy Policy
- and Terms of Service
through the links available in our website footer.